Business Systems Analyst


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Volton Group is a rapidly growing energy supply company of Electricity and Gas. By offering reliable services that meet the ever-growing energy needs of businesses and households, Volton aims to build solid and trustful relationships with its consumers. Group’s ambition is to enhance its substantial role and remain at the forefront of developments in electricity and gas supply sector. Recent developments concern further investments in renewable energy sources (RES), increasing the groups capacity in energy production via RES. As part of its development, Volton Group strengthens its team in Athens and seeks: Business Systems Analyst

Position responsibilities:

  • Deeply comprehend both business and technical aspects of the Group’s Business Applications: CRM, Billing, ERP, Customer Portals, Payments, Call Centers, and other business-specific applications
  • Day to day interaction with key users to identify and document gaps between the business needs and systems’ current setup
  • Plan, prepare and monitor User Acceptance Tests (UATs). Support users on the execution of UATs. Validate completeness of major or minor upgrades, migrations, transformation and integration projects
  • Define current business workflows. Propose and coordinate realistic enhancements in collaboration with internal personnel and external Vendors
  • Collect and document users’ requirements in their day-to-day interaction with the company’s Software Applications
  • Define configuration specifications, communicate requirements to project stakeholders and verify the completeness of implemented solutions ensuring on-time and on-budget delivery
  • Evaluate and select suitable solutions within the parameters of IT infrastructures, compliance, and technical requirements
  • Support current processes, data management and reporting while also working to identify workflow/system improvements and implement change
  • Support cross-functional initiatives and internal customers at all levels. Provide organizational support to project initiatives (preparing agendas, presentations, and reports, coordinating meetings, maintaining records, etc.)
  • Play a key role on all systems/data migration projects reassuring requirements gathering and implementation
  • Carry out reporting and communication to key stakeholders as necessary
  • Identify and request new areas for data collection to support ongoing or future projects
  • Maintain Systems’ documentation. Plan and effectively conduct key end user training sessions

Technical Qualifications:

  • 4+ years prior experience working in analysis of Business Applications
  • Relevant certifications will be considered as a plus
  • Bachelor’s degree in Information Technology or in Business/Finance with heavy IT skills. Master’s degree will be considered as a plus
  • Must have deep knowledge on how Enterprise Architectures and Software Systems (e.g., ERP, CRM, Billing, Payment flows) work to support Business
  • Extensive experience in eliciting, documenting, analyzing, and communicating Software Applications requirements
  • Very good SQL and Reporting skills. Confident with data manipulation. BI environments knowledge will be considered as a plus
  • Experience in creating UATs and assisting key users executing them


Business Qualifications & Soft skills:

  • Excellent ability to interpret business to technical and vice-versa
  • Excellent communication skills. Willingness to happily interact with users and Software Vendors on a day-to-day basis
  • Excellent organizational and project management skills and ability to set and meet deadlines
  • Can-do attitude. Fast learner. Focus on the big picture
  • Capable of working well as part of a team as well as independently
  • Great multitasker and capable of simultaneously working in multiple projects with different deadlines
  • Experience in Energy Retail sector will be considered as a plus
  • Excellent command of the English language



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Καθημερινές: 9 πμ – 9 μμ
Σάββατο: 9 πμ – 6 μμ